Online Casinos Must Present Additional Honest Suggestions
Trust is among mans key decision making criteria when meeting new people for the initial time. After all think of it. If you intend to buy a house, select a new computer or even decide where you should take your partner for supper for that special event, what would you do? You ask someone for their advice. In the event of house you’ll ask a lot of people from a range or agents or realtors to friends and family. And of course you’re right to. It is a big outlay. Additionally it affects your lifetime experience. If you choose the wrong house you will be reminded each time you walk up to the leading door.
What about those more personal experiences like dinner along with your partner? Get the wrong advice and consequently pick the wrong kind of restaurant for a birthday or anniversary and you will have just wasted your money. No romantic end to the evening for you.
Casino Genie, independent online casino aggregator, recently published a survey which had some quite surprising results. The underside line is that online casinos are losing a large number of customers every day.
Jon Hingston, Customer Satisfaction Manager at Casino Genie, says, “Our survey of 2,500 online gamblers from over 100 online casinos shows that players want an even more personal service ufabet ufascr. And one the main element criteria of this personalized service is trust. Players want honesty and integrity. Sure this can cost the casinos more to control however the upside will out weigh those costs. The survey figures show that players stick to a casino 5 times longer when customer service meets their expectation. So given these records what we now need to understand is how we can help casinos deliver this and fun experience too. “.
Why does trust matter so much. We talking about hardened gamblers who only want to win money right? No. Hingston tell us, “The majority of players are new to gambling. And there’s huge community of people who are delay by the complexity of the games, the language that we use is confusing and they feel out of the depth. If online casinos wish to win advocates for life they must be’your friend ‘. Behave just like the friend at school who taught you the guidelines of baseball or English cricket without laughing at you. Then you can both enjoy the game more.”
Of the 2,500 online casino players that Casino Genie surveyed just over 1,400 had been playing less than 12 months. Only 24% were loyal to 1 casino. Over 62% played at four or even more casinos.
Interestingly of those players who had been gambling for over 12 months, there was still a huge amount of players playing at four casinos or even more, 48%. Alarmingly for online casinos 78% of these cited poor customer service as a reason for their fickleness. Only 4% of players had found site which they were entirely loyal too. But here is the killer fact. Every one of those 100 people said that the main reason they stuck with their casino was as a result of’superb customer service ‘. Makes you believe doesn’t it. Why isn’t my casino like that?
Not one of those 100 gamblers played at a’Top 20’casino. The little casinos are acting smarter, reacting quicker and playing the boutique game to try and compete in this sector. And its starting to have an effect.
So let’s get back to the trust issue. Another figure that came from the survey. 82% of people asked said they would here is another new online casino if recommended by way of a friend. 68% of people said that they would here is another new online casino if it absolutely was’strongly recommended’by other players.